Refund Policy#

Last updated: January 2026

This Refund Policy governs the purchase and use of subscription products and services available on our website (“Website”). This Policy is an integral part of our Terms of Use and Subscription Policy. By purchasing a subscription, you agree to the terms set forth below.

This Refund Policy constitutes an integral part of our Terms of Use and other documents governing the purchase and use of subscription products available on our website. Please read this Refund Policy carefully to know the terms and conditions regarding refund eligibility requirements, process, exceptions, and limitations that may apply when you purchase subscription(s) on our website.

For this Policy, "Our Services" refers to our official website designed to provide data search services, showcase features, and facilitate the purchase of subscriptions (referred to as the "Website").

Eligibility for Refund

As a general rule, we do not provide refunds for subscriptions purchased through our Website, unless your right to a refund is expressly granted by the laws applicable in your jurisdiction.

Depending on the jurisdiction in which you are located, the applicable legislation may grant consumers the right to refund within a specified period without the need to provide reasons for such withdrawal or any other refund right.

EU, UK, Switzerland. For instance, if you reside in a member state of the European Union, the United Kingdom, or Switzerland and you purchased a subscription on our Website, you are generally entitled to withdraw from the subscription for any reason within 14 days from the date of purchase.

IMPORTANT EXCEPTION (Waiver of Withdrawal Right): By purchasing a digital subscription and immediately accessing digital content (e.g., performing a search, viewing a background report), you expressly consent to the immediate performance of the contract and acknowledge that you thereby lose your right of withdrawal once the service has been fully or partially provided.

Brazil. In accordance with Brazilian Consumer Protection Law, you have the right to cancel your purchase within 7 days from the purchase date, for any reason, and receive a full refund.

If you reasonably believe that you are entitled to a refund in accordance with applicable laws and wish to exercise this right, please contact us through the means of communication available on the Website.

Refund Exemptions and Limitations

Refunds are evaluated case-by-case and granting a refund for one transaction does not obligate us to provide refunds for similar future requests. The corresponding refund requests may not be satisfied in any of the following circumstances:

If your subscription is not canceled at least 24 hours before the next billing date, the renewal charge is non-refundable;
You changed your mind about a subscription purchase made on the Website or decided to request a refund due to personal reasons (these cases will serve as bases for denial of refund unless the laws applicable in your jurisdiction provide you with the right to withdraw from the purchase for any or no reason within a clearly established grace period);
We have reasonable grounds to believe that you use Our Services in violation of the applicable rules and policies governing the use of Our Services, or our third-party provider's policies, or your use of the account is unauthorized;
You submit a refund request for a particular subscription period after such subscription period has expired;
For monthly and longer-term subscription periods: if you request a refund later than 14 (fourteen) days since you initially purchased a subscription on the Website or since your subscription renewal for a new subscription period;
For weekly subscription periods: if you request a refund later than 7 (seven) days since your initial purchase of subscription on the Website or since your subscription renewal for a new subscription period;
We have reasonable grounds to believe based on the relevant evidence that your refund request is fraudulent and/or has no legal grounds. For example, we may deny your request for a refund if we detect that you actively used our Services after the purchase of a subscription (e.g., performed searches, viewed reports), and there is no relevant evidence that you experienced malfunctions or critical bugs. Refusals to provide refunds to actively engaged users are additionally substantiated by the fact that we incur significant costs associated with third-party data providers and public record access fees to deliver Our Services.

All Refund exceptions and limitations specified above shall be interpreted and applied without prejudice to refund rights, the rights of withdrawal, or other similar rights that should be mandatorily granted to you under applicable laws.

You should also bear in mind that if you make a refund request and it is approved, the refund will be issued only with respect to the subscription period in which the refund request was properly made.

Refund Process

If you reasonably believe that you are eligible for a refund in accordance with applicable laws and the present Refund Policy, please send us a corresponding request through the means of communication available on the Website.

To ensure that your refund request is processed quickly and efficiently, you may be required to provide your name, email address, transaction details (date and amount), and a detailed explanation of why you are requesting a refund. Additionally, after receiving your refund request we may ask you to provide additional information, such as further details about your subscription purchase and/or relevant documentation or other evidence that supports your request and the right to receive a refund. After we receive all information necessary to proceed with your request, we will review it carefully and notify you of the approval or rejection of your refund within a reasonable period of time.

If your refund request is approved, such refund will be issued in the original form of payment. Note that once your request is approved, it may take some time for the refund to be processed and for the funds to be returned to your account. The processing time may vary depending on your financial institution and the applicable payment method.

Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes shall be effective immediately upon posting the revised version of the Refund Policy on our Website. It is your sole responsibility to review this Refund Policy periodically and stay informed of updates.

Contact Us

If you have any questions about this Refund Policy, please contact us through the means of communication available on the Website or via email [email protected].